Customer Satisfaction & Customer Service Surveys
Customer Satisfaction Surveys
- Our Customer Satisfaction Research is designed to help you win and maintain customers for life. After all, satisfaction usually leads to a customer returning and buying more and loyal customers often tell other people about their experiences.
With customers being ever more demanding in today’s world, keeping your finger on the pulse of customer satisfaction through continuous tracking surveys is more and more a common requirement.
Leading companies understand the importance of surveying customers. Not only are customer surveys quick and inexpensive to produce, findings from the surveys can help you develop customer loyalty and increase long-term profitability.
Our standard customer satisfaction surveys cover nearly every facet of customer feedback, including:
- Overall satisfaction
- Product-level satisfaction
- Importance vs. satisfaction
- Timeliness of delivery
- Customer service process satisfaction
- Returns and exchange process satisfaction
Customer Service Surveys
- Increased competition in the marketplace has deemed customer service one of the most important factors customers look at when deciding which company to use. Often it may be the only thing that separates one company from the next.
Customer service surveys measure the customer’s buying experience. They help businesses and organisations determine whether or not their service is meeting their customers’ expectations.
Understanding how your customers feel about doing business with you can assist your company in improving customer service strategies – and subsequently increase customer retention.
Our customer service surveys can include assessments on:
- Overall customer service
- Representative’s professionalism and competence
- Response times, quality of response
- Representative’s friendliness and attentiveness
- Shipping and delivery, return policies
- Phone and Internet support
Our customer service surveys can help your organisation:
- Measure customer service levels
- Improve customer retention
- Pinpoint areas for improvement
- Get actionable feedback at an affordable price
Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.
For more about our research process, click here.